Our Policies

3-5 business days We ship USPS within the US. Local pick up is free in East Tennessee. You'll get a tracking number by email once your order ships.

Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact us immediately at Kraftedforyou7@gmail.com. We will work with you to resolve the issue as efficiently as possible. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Cancellation Policy: Cancellation of orders is not possible once they have been processed and confirmed. Please review your order carefully before completing your purchase.

For exchanges related to physical plushies, please contact us at Kraftedforyou7@gmail.com for assistance. Exchanges are not guaranteed and will be assessed on a case by case basis.

Refunds on physical plushie orders will only be issued in cases where a product is proven to be damaged or defective upon receipt, and cannot be replaced with an identical item. Refunds will be processed within 7-10 days of verification of the issue and will be credited back to the original method of payment. Contact Us: If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at Kraftedforyou7@gmail.com. Our customer service team is here to assist you. By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return and refund policy. Thank you for your understanding and cooperation. We appreciate your business.